UX
Studies

UX
Studies

A curated selection of product design projects. These deep dives highlight my approach to product strategy, execution, and business-centered solutions.

A curated selection of product design projects. These deep dives highlight my approach to product strategy, execution, and business-centered solutions.

Mangio App

Gamified Casino

Coming Soonโ€ฆ

Mangio App

Gamified Casino

Coming Soonโ€ฆ

EXPLORING UNCHARTED TERRITORY

EXPLORING UNCHARTED TERRITORY

Marrying two different business models together

Next-Gen

iGaming Platform

Next-Gen

iGaming Platform

Disclaimer

To protect the spread of my ideas, I will avoid detailing certain design aspects, and I will not dive very deep into the mechanics and feedback loops. Certain features have been simplified in this case study for the ease of understanding. Contact me for more details. I possess all the research flow, studies and real-life examples to back this case-study up.

To protect the spread of my ideas, I will avoid detailing certain design aspects, and I will not dive very deep into the mechanics and feedback loops. Certain features have been simplified in this case study for the ease of understanding. Contact me for more details. I possess all the research flow, studies and real-life examples to back this case-study up.

Disclaimer

Bridging the gap between real-money gaming and modern video game design

By combining my practical experience as a UX/product designer in iGaming with a 20-year obsession with meta-game mechanics and live-ops retention loops, Iโ€™ve designed a platform concept that bridges both worlds.

By combining my practical experience as a UX/product designer in iGaming with a 20-year obsession with meta-game mechanics and live-ops retention loops, Iโ€™ve designed a platform concept that bridges both worlds.

It integrates the metagame depth and player engagement systems of the worldโ€™s most profitable video games directly into an iGaming ecosystem to build sustainable, long-term player retention.

It integrates the metagame depth and player engagement systems of the worldโ€™s most profitable video games directly into an iGaming ecosystem to build sustainable, long-term player retention.

Keep in mind!

Each feature listed here builds on the others, resulting in a new type of iGaming platform, that enables you to not fight over the existing market, but attract -and retain- a new demographic.

1.

Target audience &

Market opportunity

Target audience &

Market opportunity

Industry challenges

Bottlenecks of modern standard iGaming mechanics:

Identical content

Almost zero operator-level differences.

Bonus Burnout

Unsustainable deposit matching spiral.

Loss-induced churn

Immediate exit upon session losses.

Recycling the same users

A demographic expansion is necessary to grow.

An untapped pool of 2.600.000.000 potential players!

3.3B

Total global gamers

Average Age: ~35

2.6B

2.6B

Legally addressable audience (18+)

Legally addressable audience (18+)

80%

Qualified adults receptive to digital progression AND real-money rewards.

Gender distribution

Gender distribution

Male

52%

52%

Female

48%

48%

Balanced, mainstream appeal spanning both core and casual player segments.

Frictionless Migration

Pre-conditioned by Mobile games & Games-as-a-Service (GaaS) models, players expect progression loops, battle passes, and metagamesโ€”turning a gamified casino into a natural evolution.

Pre-conditioned by Mobile games &

Games-as-a-Service (GaaS) models, players expect progression loops, battle passes, and metagamesโ€”turning a gamified casino into a natural evolution.

Targeting three core player demographics,

combining the old and the new

The mechanics of this proposed iGaming brand will capture high-value casino bettors, AND expanding into mainstream gamer demographics.

The mechanics of this proposed iGaming brand will capture high-value casino bettors, AND expanding into mainstream gamer demographics.

Primary Segment

01

Gamblers who love gaming mechanics

Profile

Existing online casino users familiar with wagering but craving more engagement.

Opportunity

These users are already spending money - give them identity, goals, and progress.

Hook

โ€œThis isnโ€™t just a casino, itโ€™s a character you build.โ€

18+

Growth Segment

02

Gamers of Legal Age Open to Gambling

Profile

Adults who play video games but rarely gamble.

Opportunity

By mirroring familiar mechanics (XP, progression, cosmetics), the casino becomes approachable.

Hook

โ€œIt looks like a game. It feels like a game. But you can win real money.โ€

High Engagement Niche

03

Collectors & Completionists

Profile

Players who enjoy collecting items, completing achievements, and optimizing systems.

Players who enjoy collecting items, completing achievements, and optimizing systems, while getting real-money rewards.

Opportunity

No current casino appeals directly to this personality type.

Hook

โ€œThis is the first casino designed for achievement hunters.โ€

2.

Product

Architecture &

Meta-game

Product

Architecture &

Meta-game

Retention based on โ€œdual-loopโ€ gamification:

This new casino pairs standard wagering with a deep gamified meta-layer.

The casino pairs standard wagering with a deep, gamified meta-layer.

Loop 1: Traditional wagering

Real-money wagers & immediate payouts

Loop 2: Deep persistent meta-game

XP progression, vanity economy & social status

Wager and dual earning

Every real-money wager simultaneously pays potential winnings while generating non-spendable XP and earnable Chips.

Foundation

Archetype progression

XP fuels progress of player archetypes (e.g., High-Roller, Socialite or Nightcrawler; more on this later) and season tracks (BattlePass in gaming terms), unlocking dedicated skill perks that afford special advantages, and trophy milestones.

Growth Cycle

Vanity Economy and FOMO

Non-cash Chips are spent in the Vanity Store on exclusive avatar frames, prestige badges, in-game customization and profile flair. Premium vanity items can be timed and included in the Battlepass system to increase player spend and profitability of the brand.

Sink Mechanic

Social Exhibition

Cosmetics and trophy collections are shown off across live tables, public leaderboards, and persistent chat, fueling social aspiration and retention. Profiles should be shareable across the internet (embedding in social media pages).

Viralization

Strategic Result:

Strategic Result:

Decouples session engagement from wallet balance. Players return for progress & identity even during downswings.

A new way of diversifying and incentivizing players

Player archetypes and classes

Player archetypes / classes and โ€œskill-treesโ€

Players have different priorities and playstyles. Leaning into these differences/identities can maximize retention and drive profits. By choosing their archetype, they are incentivized to spend by the rewards and "class upgrades" they can, and will unlock.

Players have different priorities and playstyles. Leaning into these differences/identities can maximize retention and drive profits. By choosing their archetype, they are incentivized to spend by the rewards and "class upgrades" they can, and will unlock.

Social alignment

Upon registration players adopt an identity, almost a tribal one, immediately instilling a sense of belonging, status, and exclusivity within the community.

Asymmetric progression

Each class features a unique skill tree, dedicated trophy paths, and tactical gameplay advantages tailored to specific betting behaviors.

Monetized respecs*

Revenue driver

Resetting and changing a class is permitted but monetized. This drives meta-replayability and incentivizes completionists to master multiple paths.

Class selection examples

Players choose a โ€œcharacter classโ€ that represents them and affords them certain play-advantages and rewards unique to their class.

High-Roller

Optimized for classic casino games

Nightcrawler

Bonuses for late-night gaming sessions.

Socialite

Focused on Live games

Athlete

Geared toward sports-betting.

*Respec = short for โ€œre-specializationโ€, a form of resetting your characterโ€™s stats and starting anew, usually found in role-playing games.

*Respec = short for โ€œre-specializationโ€, a form of resetting your characterโ€™s stats and starting anew, usually found in role-playing games.

The skill-tree architecture

Skill-trees can be reshaped into real-money gaming, transforming linear progression of VIP levels into active, tactical choices that drive long-term account activity and engagement.

Tactical playstyle shaping

Players actively direct progression.

Players can choose their advantages.

XP feeds directly into betting habits.

Incentivizes completionists to switch playstyles.

The player ROI*

Agency over session variance.

Unlocks optional perks like permanent rakeback boosts.

Grants exclusive tournament access.

Awards collectible & distinct prestige cosmetics.

The Business ROI*

Builds massive sunk-cost equity.

Shifts focus to long-term account building.

Locks in predictable engagement.

Retention becomes independent of wagering luck.

*ROI = return on investment

Key Differentiator to other igaming brands:

Key Difference to other casinos:

Replacing generic visual avatars with gameplay-defining โ€œlifestyleโ€ paths and deepens emotional investment .

Strategic Output:

Strategic Output:

High switching costs preventing migration to competitors.

Seasonal progression and added monetization

The iGaming โ€œBattlePassโ€ model

Building on BattlePass models from games like Call of Duty, Fortnite, Clash of Clans and/or Apex Legends into real-money gaming.

What is a BattlePass?

Originating from Games-as-a-Service video games, a BattlePass is a time-limited, tiered progression system. Players progress through the BattlePass by unlocking each new level with the XP that they earn by playing matches (wagering in iGaming) or completing challenges. Each new unlocked level/tier offers new rewards like currency, perks, and vanity items of increasing value. Most feature a free track with basic rewards and a paid premium track offering exclusive content, up to 100 levels/tiers for example .

Originating from Games-as-a-Service video games, a BattlePass is a time-limited, tiered progression system. Players progress through the BattlePass by unlocking each new level with the XP that they earn by playing matches (wagering in iGaming) or completing challenges. Each new unlocked level/tier offers new rewards like currency, perks, and vanity items of increasing value. Most feature a free track with basic rewards and a paid premium track offering exclusive content, up to 100 levels/tiers for example .

iGaming implementation:

Dual-track structure

Free vs. Premium Pass

Free Track

Grants seasonal vanity items and basic Chips (which are free to spend in the store) to all active wagering players, maintaining baseline retention.

premium/Pro pass

Unlocked via direct purchase or deposit/wager thresholds; awards premium profile customizations, custom table felt skins, and VIP chat badges that distinguish players and give elevated status.

Key consideration:

100% cosmetic rewards guarantee clean regulatory compliance.

Seasonal cycles

60-Day Resets & Urgency

Sunk cost motivation

Expiring seasons create powerful psychological urgency. Players wager more heavily in final weeks to reach Tier 100, unlocking the most sought-after items.

Prestige tiers

Whales completing Tier 100 early can access infinite overflow levels for ultra-rare dynamic badges, preventing late-season churn.

Key consideration:

Eliminates post-session drop-off through deadline-driven play.

Progression hook

Zero-Loss Progression

The Psychological Pivot

In standard casinos, an unlucky night equals 100% loss. In our system, that night still yields Pass tier unlocks, XP, cosmetic items and Chips, for example.

Progress Bars Everywhere

Visual completion feedback triggers dopamine even on neutral or losing bets, contributing to less churn.

Key consideration:

Replaces feelings of regret with measurable accomplishment in the meta-game.

iGaming implementation:

Extra hook layer:

Completing a Premium Pass should gradually award enough Chips to pay for a highest-tier premium vanity item OR another 60-day Premium Pass, which further reduces churn and engages the player to complete another Premium Pass. Essentially, what this does, is it keeps the highest yielding players perpetually engaged by taking out an additional step from re-committing.

Expected Benchmark:

Expected Benchmark:

+40% increase in Day30 and Day60 retention metrics, based on research of video game BattlePasses.

Industry/monetization Shift:

Industry / monetization Shift:

Changing casino experiences from simple transactional wagering to live-service ecosystems

Other examples of gamification taken from Mobile and GaaS games

Including tested mechanics from top-grossing mobile games with highest Lifetime Value (LTV) of players.

Daily Login Rituals & Streak Multipliers

Consecutive 7-day login tracks award escalating XP boosts and free spins on the Vanity Wheel. Missing a day threatens the streak, driving habitual daily app opens.

Bite-Sized Multi-Tier Quest Loops

Daily, weekly, and lifetime challenges (e.g., "Play 10 Blackjack hands" or "Win a 3x multiplier"). Provides structured micro-goals independent of monetary win/loss.

Social Syndicates & Clan Raids

Players form "Syndicates" or โ€œClansโ€ that pool collective wager volume toward shared vault rewards. Peer accountability and communal leaderboards transform solo betting into a cooperative team sport.

Dynamic LiveOps & Flash Tournaments

Limited 2x XP "Happy Hours" (that can be set by players themselves for their clans), weekend table showdowns, and community-wide jackpot drops during off-peak hours to flatten churn curves and create what I call appointment gaming.

All of the above translates into a well-researched and proven formula

All of the above translates into a well-researched and proven formula

Engineering unbeatable player-retention:

Progression

XP, seasonal tiers, quests & proof of achievements

+

Identity

Player archetypes, vanity flair & profile flex

+

Social pressure

Live tables and syndicates, social FOMO

=

High player LTV*

Decoupled from downswings,

reduced churn

*Life-Time Value

*Life-Time Value

Players will inevitably have to endure losing streaks at the table, but they will never lose their character, level, or status.

3.

Dashboard UX &

Architecture

Dashboard UX &

Architecture

Game discoverability

Most iGaming brands have a severe game discoverability problem.

I propose solving this issue with high-density curation and spatial efficiency inspired by video-game storefronts (which have the same goal as iGaming dashboards).

Storefront Ecosystem

STEAM*-inspired layout driving immediate high-intent engagement. They have the most games, and similar goals to iGaming brands.

Peripheral gamification

Persistent progress meters in sightlines.Live quests and social networking around the core casino experience, driving not just game discovery, but play-style diversification as well.

Spatial efficiency

Using clearly labeled, actionable carousels to maximize visual real estate without causing exhaustion.

A personalized discovery removing wall-of-slots fatigue.

Using clearly labeled, interactive carousels to maximize visual real estate and lessen exhaustion.

A personalized discovery that removes wall-of-slots fatigue.

Primary discovery engine

The Top-Center Dynamic Carousel

The clickable carousel condenses massive game libraries into a highly visible, zero-scroll hub, which can display anything we want to prioritize for the player.


By mirroring modern video game storefronts, it categorizes potentially hundreds of titles into thematic playlists to instantly drive discovery.

Result: Eliminates "decision paralysis" associated with traditional endless-scroll casino grids.

*STEAM is the worldโ€™s most succesful gaming store online, by far.

Below I designed a mockup exemplifying some of these concepts:

Below I designed a mockup exemplifying some of these concepts:

The dashboard is not too different from modern iGaming brands.


Having a much-removed design from today's standards might alienate some core players.

Managing information density on the Dashboard

A functional header + three-column control center designed to remove friction and aid retention.

3

1

2

4

Zone 1 : Header

Universal progression bar

Anchors identity (level/tier) alongside balances. Creates an ethical and cognitive UX separation between real-money fiat and non-cash progression currencies.

Presents identity (level/tier/in-game currency) alongside balances. Creates an ethical and cognitive UX separation between real-money fiat and non-cash progression currencies.

Zone 2: Center stage

Discovery & Meta-Events

Interactive carousels replacing generic banners. Connects featured games to progression goals using storefront filters, live tickers, and daily CTAs to incentivize and diversify play.

Zone 3 : Left Rail

Collapsable

Collapsable

Active Directives

Converts passive browsing into goal-oriented sessions using daily/weekly challenge with rewards, real-time progress tracking, and anchored quick-deposits.

Converts passive browsing into goal-oriented sessions using daily/weekly challenge with rewards, real-time progress tracking, and directing players to diversify their plasytyle.

Zone 4 : Right rail

Collapsable

Collapsable

Social Proof & Status

Dedicated community feed displaying real-time chat, win shouts, and cosmetic badges and profiles. Transforms individual accomplishments into visible social boasting.

4.

Closing section & Take-aways

The future of online gaming doesn't belong to the operators with the biggest signup bonus, but to those who construct a world worth returning to when the bet resolves.

The future of online gaming doesn't belong to the operators with the biggest signup bonus, but to those who construct a world worth returning to when the bet resolves.

Strategic comparison

Conventional vs. Ultra-Gamified

Conventional vs.

Ultra-Gamified

Moving from transactional wagering to an entertainment ecosystem, or iGaming-as-a-Service.

Moving from transactional wagering to an entertainment ecosystem, or iGaming-as-a-Service.

Metric

Traditional iGaming

Ultra-gamified approach

everything in Traditional, plus:

Player sessions

Direct monetary risk & cash bonuses

Bite sized multi-tier quests, streak multipliers & account growth

Retention

Deposit matching & sporadic VIP outreach

Character archetype growth through skill-trees, 60-day seasonal Battlepass & social level status

Player sentiment on loss

Only frustration, followed by session burnout and churn

โ€œZero-loss progressionโ€ via earned XP and social status. Players always gain progress towards some reward/prize

Platform identity & game discovery

Commodity aggregator of third-party games

Proprietary social ecosystem & community hub. Tailored game discovery

Account identity and long-term commitment, complemented by smart monetization of services.

Notes:

Notice how every metric adds value.

On traditional platforms, a loss means total value destruction and churn. In our model, a loss still yields progression (XP gain, advances your BattlePass, adds to the profile/archetype and always contributes towards the next reward) preserving long-term goodwill, engagement and incentivising return for more than just the next wager.

Notice how every metric adds value.

On traditional platforms, a loss means total value destruction and churn.


In our model, a loss still yields progression (gains XP, advances your BattlePass, adds to the profile / archetype and always contributes towards the next reward) preserving long-term goodwill, engagement and incentivising return for more than just the next wager.

When you provide players with a persistent world, progress they can keep, a sense of character growth, and a team that counts on them, switching to a generic casino for a quick bonus feels like a step backward. That is how you create loyal players.

When you provide players with a persistent world, progress they can keep, a sense of character growth, and a team that counts on them, switching to a generic casino for a quick bonus feels like a step backward. That is how you create loyal players.

touch & go

to start

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